Most people do not feel intimately connected with scientific inventions and emerging technologies like the Robotic Process Automation. Such people have a notion that AI has the ability to delete manual errors by virtue of exception handling. But what they fail to understand is that automated products are designed with human hands.
Hence we cannot omit even a manual error in the design. But it will affect the other parts of the design negatively, and that too much faster. This is one of the main reasons that Robotic Process Automation (RPA) products find less room in terms of optimum business returns. Again, we need to understand that this is not the one and only reason for which things don’t work when it comes to business for RPA products.
Also Read: What are the Differences Between RPA and AI?
What is RPA?
Human beings find great charm in exercising control over things. And for that, what they do is – work. But there are cases where certain tasks have to be kept on repeating. Let us consider the example of multiplication. Now multiplication stands for repeated addition.
We all have tables for certain numbers, and then we have calculators for complex computations. We need to do tell the calculator what to multiply. And then instruct by how many times. The rest of the task completes in the blink of an eye. What if in life, we had more such devices that could solve such tasks of repetitions? It would make work easier and less time consuming for us.
Well, Artificial Intelligence and Machine Learning are the bridges that simulated the gap between human intelligence and robotic efficiency. These brought about the concept of Robotic Process Automation. From a scientific point of view, RPA is a boon to humanity. But it fails to raise the bars of return on investment when it comes to business.
There are a number of causes which affect directly or indirectly the commercialization of the products of RPA. So, first, let us make a note of where the fault begins. And then delve deeper into the details of how the RPA products fail in the market.
Treating RPA as an “Extra” Feature or Added Advantage
Most of us are quite fond of pizzas. When it comes to pizza, what attracts us the most is the quantity of cheese along with the topping. We always crave for extra cheese on our pizzas. But when are the pizzas fluffier and tastier? It’s only when the crust of the pizza has a layer of cheese sandwiched between layers of flour. Then, the pizza becomes tastier.
The same thing happens in the case of Robotic Process Automation products. While designing RPA products, everyone views it as an “add-on”. In other words, an extra feature or additional characteristic. But what if we look at the same, as an enterprise? Then there is more scope for development and better design.
Lack of Proper Supervising Process
The most significant problem pertaining to RPA products is the lack of regular checking and measuring operations. In the majority of the cases, first, we design, and then develop the product with the desired functional property.
However, soon people tend to forget about the product and focus on new projects. This might give rise to dangerous situations for humanity. This is because a bad employee can cause harm to an organization. But a malfunctioning robot can be a serious threat to society.
Designing RPA products is a challenging job. But monitoring and maintaining them is a tougher task. However, carrying this process out in a responsible way can improve things. In that case, the market scenario RPA products boost up by a noticeable percentage.
Robotic Process Automation Follows Commands
When it comes to talking about RPA products, keep in mind that RPA blindly follows any instruction given to it. So, if any individual or the administrator of the project gives some wrong instruction to the Robotic Process Automation product, it will follow it meticulously.
We cannot expect RPA products to exercise any reflex and pick up things from the external environment. However, we mostly think it to be obvious enough. So, each and every condition must be specified clearly.
The part of handling exceptions should be paid the most attention possible. In addition to that, one must initially focus on multi-layer testing of RPA products. Later, declare it as “ready” for the market.
Also Read: 5 Benefits of Learning Robotics in Childhood
RPA v/s Traditional Process Automation
Always keep in mind that the traditional process automation is an integral part of Business Process Management. Hence, we also call it Business Process Automation (BPA). BPA centrally concentrates on the improvements of processes and methodologies. They do so by screening out the inefficiencies post streamlining the processes that are already in existence.
RPA, on the other hand, focusses mostly on making the virtual workforce complete all repetitive tasks. It completes tedious works and makes it fall into the loop of computer programs. In place of human operators and manual labor, RPA increases the velocity of the process by introducing software robots.
One can treat BPA as “a strategic information system transformation movement”. But, Robotic Process Automation implementation doesn’t require the skills of a professional programmer. This is because one can directly deploy RPA on the server or the device of the user. From there, the actions of the RPA get automated at the UI level.
As a trend, on using RPA, many companies noticed several benefits mentioned above. Relatively low prices of the licenses and a potentially big cost reduction make RPA a good option. It is apt for the companies aiming to lower down the operational costs and risks. The process of RPA implementation consists of the phases, assessment, and approval of the concept. It also fine-tunes the robots and the process.
The last stage is a final acceptance of RPA by the end-user. The main goal of the RPA application is to improve the efficiency of business processes. So, one must select the candidates carefully.